Return & Refund Policy

At DC Furniture Company, customer satisfaction is important to us. We want you to feel confident when purchasing furniture from our store, and this Return & Refund Policy explains how returns, replacements, and refunds are handled.

1. Return Conditions

We offer a 30-day return period, starting from the date your order is delivered.

To qualify for a return, the item must meet the following requirements:

✔ The product must be returned in its original condition

✔ The item must be unused and free from damage caused after delivery

✔ Original packaging, included accessories, and product components should be included

✔ Proof of purchase or order information must be provided

Returns that do not meet these requirements may not be approved.

2. Starting a Return Request

To request a return, please contact our customer support team:

Email:
support@dcfurniturecompany.com

Please include:

  • Order number
  • Product details
  • Reason for return
  • Photos or supporting information if applicable

Once your request has been reviewed and approved, we will provide return instructions and any necessary shipping details.

Please do not send items back before receiving return authorization. Unauthorized returns may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order carefully after delivery.

If your furniture arrives with:

  • Shipping damage
  • Manufacturing defects
  • Missing components
  • Incorrect items

Please contact us as soon as possible so our team can review the issue and provide an appropriate solution.

For faster assistance, we may request photos or additional information about the condition of the product.

4. Items Not Eligible for Return

Certain products may not qualify for returns, including:

  • Furniture that has been assembled, modified, or used improperly
  • Products damaged after delivery due to customer handling
  • Customized or personalized items
  • Clearance or final-sale products
  • Original shipping or delivery charges

If you are unsure whether your item qualifies for a return, please contact us before submitting your request.

5. Exchanges

If you receive a product that requires replacement, we will assist you with the exchange process.

The general exchange process includes:

  1. Requesting approval for the return of the original item
  2. Returning the product according to the provided instructions
  3. Receiving approval after inspection
  4. Arranging a replacement item based on availability

Replacement availability may vary depending on current inventory.

6. European Union 14-Day Cancellation Right

For customers located in the European Union, applicable consumer protection laws may provide a 14-day right to cancel an order after receiving the product.

To qualify:

  • The item must remain unused
  • The product should be returned in its original packaging
  • Proof of purchase may be required

This right applies separately from our standard return policy where required by applicable regulations.

7. Refund Process

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If your refund is approved:

✔ The refund will be issued to your original payment method

✔ Please allow up to 10 business days for processing

✔ Your bank or payment provider may require additional time before the funds appear in your account

If you have not received your refund after the expected processing period, please contact our support team.

8. Return Shipping Address

Before returning any product, please contact DC Furniture Company to receive the correct return instructions.

Returns sent without prior approval may not be processed.

Return Address:

DC Furniture Company
2255 E Florida Ave
Egan, California, 92544
United States

9. Contact Us

If you have questions regarding returns, exchanges, or refunds, please contact us:

DC Furniture Company

📍 Address:
2255 E Florida Ave
Egan, California, 92544
United States

☎ Phone:
(951) 652-8833

✉ Email:
support@dcfurniturecompany.com

Thank you for choosing DC Furniture Company. We appreciate your trust and are committed to providing quality furniture and dependable customer support.